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System Outputs and Business Value

publish date: 2026/06/24 21:07:17.189381 UTC

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A company has a system that tracks customer orders and automatically generates reorder reminders, resulting in many repeat orders and high customer satisfaction. According to the business value framework, what does this indicate about the system?

The system has no business value because it does not directly generate revenue

The system has high business value because its outputs are important to the successful functioning of the business

The system has low business value because reminders are a minor feature

The system's business value cannot be determined without knowing its original cost

Correct Answer

The system has high business value because its outputs are important to the successful functioning of the business

Explanation

This system's outputs (reorder reminders that drive repeat business and customer satisfaction) are important to the successful functioning of the business. According to the business value framework, when outputs are critical to the business, the system has high business value, regardless of how it directly appears in financial accounting.

Reference

Software Engineering, Ian Sommerville, 10th edition

Quizzes you can take where this question appears

Legacy System Assessment - Business Value and the Four Clusters