volume_mute
An organization has a business requirement to increase 'Customer Satisfaction' by 20%. The BA finds that the current satisfaction is 60%. Which metric represents the 'Future State' target?
publish date: 2026/03/08 06:54:48.359882 UTC
volume_mute
Correct Answer
72%
Explanation
An increase by 20% of the current state means 60 * 1.20 = 72
Reference
go-math-science.com