volume_mute
A BA discovers that users are creating 'shadow systems' (spreadsheets) because the main solution is too difficult to use. This is a result of:
publish date: 2026/04/27 21:09:18.795261 UTC
volume_mute
Correct Answer
A solution limitation (usability) causing an enterprise limitation (workarounds).
Explanation
When a solution fails to meet user needs, they often develop workarounds, which is a key indicator of a performance gap that the BA must address.
Reference
go-math-science.com