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During an elicitation session, a BA notices that the stakeholders are using inconsistent terminology for the same process. What should the BA do FIRST?

publish date: 1969/12/31 00:00:00 UTC

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Pick one term and force everyone to use it.

Ignore it as it will be resolved during design.

Document the different terms and create a Glossary.

Ask the project sponsor to define the terminology.

Document the different terms and create a Glossary.

Creating a glossary or data dictionary ensures 'Understandability' and consistency across the enterprise and project stakeholders.

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