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The BA is using 'Observation' (Job Shadowing) to elicit requirements. They notice the user is taking a shortcut that is not in the official manual. What should the BA do?

publish date: 2026/03/06 08:11:40.760016 UTC

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Report the user to their manager for non-compliance

Document the shortcut as it may represent a more efficient 'actual' process

Tell the user to follow the manual immediately

Ignore the shortcut as it is technically 'illegal' per the manual

Document the shortcut as it may represent a more efficient 'actual' process

The purpose of observation is to see the process as it really is, which often reveals better ways of working or hidden requirements.

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